Privacy Policy for Key Psychology Services


I Gather The Following Information

When you book an appointment, I collect personal details such as your name, address, email, and telephone number. I use this information to identify you and contact you about the services you require.

While you use the website, I also receive information about your computer, such as your IP address, operating system, and browser details. This information helps me provide a better website experience for you.



How you provide consent?

By providing your personal information when booking an appointment or contacting me about my services, you consent to the collection and use of that information for the specified purpose.

Personal information will not be used for any secondary purposes, such as marketing, without your direct consent.

How can you withdraw your consent?

For legal protection, personal information and treatment notes must be retained for a minimum of 7 years. After this period, all personal information will be permanently deleted. If consent is withdrawn during the 7-year retention period, the data will be archived and not accessed or processed except for legal protection or if required by law. Inquiries made through this website that do not result in services will lead to the secure erasure of your details after 3 months. To withdraw consent at any time, please email your request.

How to access, update, or amend personal information:

You have the right to review, update, or amend the personal information stored about you and your therapy sessions. To exercise these rights, please email your request.



If required by law or if the Terms and Conditions of service are violated, personal information may be disclosed.


Data Handling and Storage

All information recorded on paper is stored in a locked filing cabinet, and confidential digital information is stored in a secure cloud service with high levels of security. Encryption and password protection are used to send any confidential information via the internet. All electronic devices, including laptops, phones, and iPads, are password protected.


Third-Party Services

Third-party providers collect, use, and disclose your information only to the extent necessary to perform the services provided. Reading their privacy policies is recommended to understand how your personal information will be handled. Certain providers may be located in different jurisdictions, and your information may be subject to the laws of those jurisdictions. Once you leave my website or are redirected to a third-party website or application, this Privacy Policy and my website’s Terms of Service no longer govern your information.


Changes To This Privacy Policy

This privacy policy may be modified at any time. Changes and clarifications take effect immediately upon posting on the website. Notification of any material changes to this policy will be provided here to keep you informed about the information collected, how it is used, and under what circumstances it is disclosed.

If this business is acquired or merged with another business, I may transfer your information to the new owners to continue providing you with requested services.


Questions and Contact Information

To request updates, amendments, or deletions of your information, or if you have any questions about how I collect, store, and use your information, please email me.


Legal Basis For Storing Data

Information is collected by Dr Joanna Livingstone in accordance with the guidelines set out in the General Data Protection Regulation (GDPR).

Dr Joanna Livingstone is registered with the Information Commissioners Office. Registration Reference: ZA226099.

Trading name: Key Psychology Services.


© Dr Joanna Livingstone | Key Psychology Services 2024